Teledyne FLIR, (formerly FLIR and Point Grey) cameras sold by Initial Force or through distributors or resellers of Initial Force have a 1 year warranty for the following models: Blackfly S, Blackfly, Chameleon, and Grasshopper, this includes Point Grey cameras.
Table of contents
How Does it Work?
If you're in the need for repairs you must first request a Return Merchandise Authorization (RMA). If the RMA is approved we will instruct you how to proceed to ship the camera.
If you have purchased the camera through a local distributor please contact your distributor.
- Create a support ticket to request that you wish to have your camera(s) repaired, be prepared to provide camera model & serial number along with contact & billing details.
- Support will fill out an RMA submission form and follow up with the manufacturer.
- Once the RMA is approved you can ship the camera in for repairs following instructions provided by your support agent.
- Once repaired the camera will be shipped back to you.
Terms
Our terms and conditions can be found in our web shop, for repairs and service FLIR's terms apply.
Warranty
Initial Force AS warrants that the equipment will be free of any defect in materials or workmanship for the period of one (1) year. Warranty begins from the date of purchase. The warranty is extended to customers and applies to all cameras purchased, installed, and used for the purpose as originally designed. The above warranties cover only defects arising under normal use and do not include malfunctions or failures resulting from misuse, abuse, neglect, alteration, problems with electrical power, usage not in accordance with product instructions, acts of nature, or improper installation or repairs made by anyone other the respective manufacturer or any authorized third-party service provider.
Request a Return Material Authorization (RMA)
Note: If you have purchased your cameras through a distributor please contact the distributor first.
Before you can send in your camera for repairs, you must have received a Return Material Authorization (RMA). Normally this is done by a support agent (with your help) where you create a support ticket through our ticketing system. We will then fill out the required RMA form with the manufacturer and inform you of the next steps.
If you have any problems or questions on how to get started, we will do our best to help get you started.
- Find help in our Help Center
- Contact the distributor in your region
Instructions
- Create a new support ticket indicating you wish to repair a camera.
- Provide support with your contact information, place of purchase, return shipping address.
- Once the RMA is approved your support agent will provide you with the RMA form, please print it out and include it with the shipment.
- Write the RMA number on the outside of the package, and or include it with the shipping documents.
- Use sufficient padding and protection, reuse original packaging if possible.
- Insurance is your responsibility.
- If you receive a tracking number please provide us with the tracking number so that we can relay this information to the manufacturer.
- If you have any questions, please contact us first to avoid costly mistakes
Warranty status
Repairs can be done out of warranty at a different price than under warranty, if under warranty Initial Force AS, or any authorized reseller will cover the return cost from the manufacturer.
Repair costs may differ depending on your camera model and type of problem. We unfortunately do not have any example pricing here.
Shipping
In some cases it's possible (once you have received a RMA approval and have a RMA number) to ship direct to the manufacturer for repairs. Your support agent will provide you with the necessary information & instructions. Normally the RMA itself contains information as to who the billing contact, return addressee and end user is.
You are responsible for the cameras condition when it arrives at our service center or manufacturer, therefor it's important it's packaged properly to avoid further damage in transport. You are responsible for the shipping insurance and any local taxes.
The RMA normally will contain information to allow a temporary export of the product in order to have it serviced, you shouldn't have to pay import taxes on the repaired product.
This depends on where the camera was purchased and how it was purchased. If it was purchased through a distributor it's important that we know about it so we can ensure the RMA documentation is filled out correctly.
Service Center
Please do not send anything to FLIR without an approval from a support agent!
675 Tradewind Drive
Units 1 & 2
Ancaster ON, L9G 4V5
1-800-613-0507 Option 4