This article explains how to set a permanent password in TeamViewer to allow a support agent to log in unattended. However, we recommend to run the Swing Catalyst Remote Support application bundled with Swing Catalyst.
If you need to download it you can get it form here: http://cloudfront.swingcatalyst.com/applications/SwingCatalyst_Support_5.1.10408.exe
- If you already have installed TeamViewer software versions 5, 6 or 7 or can't use Swing Catalyst Remote Support software for some reason.
- If the support agent needs to access the PC when no one is around to give him the temporary password.
- If the Internet is unstable and often disconnects the support agent. A temporary password will change every time.
- If you don't have Swing Catalyst installed.
Does Not Apply To
- Swing Catalyst Remote Support software
- Portable TeamViewer software
TeamViewer is a well-known remote-desktop application that enables users to work on their client’s computer without having to visit them.
If you are in the receiving end while using TeamViewer, telling the ID and Password every time to grant access to your PC can be irritating. In this post, we’ll have a look at assigning a permanent password that will enable quick access to your PC. Do remember that using a static password has its share of flaws.
Open TeamViewer and navigate to Extras > Options.
Now, go to the Security tab and change the password under ‘Permanent Password for Unattended access’.
You can now get a permanent ID by setting up permanent access from the Home Screen. Doing this generates a new password, but the permanent password which we created before remains an alias.
Note: By default, the password is set to 4 digits, but you may change this by clicking on the Password strength dropdown menu as seen in the 2nd screenshot. Consider signing up for a TeamViewer account for more features like creating a partner list, sending IMs while remotely working on their PC, etc.